Westwood Professional Services
The Director, Learning & Talent Development is a strategic leader responsible for overseeing all learning and talent development initiatives for Westwood Professional Services across all locations, corporate functions, and divisions. This role owns the full lifecycle of enterprise learning — from strategy and design through implementation, measurement, and refinement — including learning management systems, leadership development programs, talent management processes, and career growth frameworks.
The Director, Learning & Talent Development plays a critical role in fostering a high-performance culture aligned with Westwood's Team Values and company goals. This role partners closely with senior leadership, HR, and divisional Directors to identify skills gaps, build pipeline, develop succession strategies, and create the programs and tools that enable every employee to grow and perform at their best.
Duties and Responsibilities
Learning & Development
- Develop and lead comprehensive, enterprise-wide learning and development strategies aligned with the company's strategic plan, goals, and employee growth priorities.
- Oversee all learning and development initiatives, including talent management, post-M&A integration training, technical training, new hire onboarding, and supervisor training programs.
- Partner with senior leadership to identify skills gaps and create development solutions that support growth, innovation, and operational excellence.
- Build and lead leadership programs, including leadership development tracks, Associate programs, and related initiatives.
- Develop and manage training and team development sessions using internal tools and platforms such as Insights, EQi, and others.
- Manage tuition, certification, and licensure programs that support professional development for specific roles.
- Oversee company-wide technical and safety training in partnership with the Safety Manager and Technical Training Manager.
- Utilize data and analytics to measure the effectiveness of learning programs and refine strategies based on results.
- Leverage learning technologies — including LMS, LinkedIn Learning, and other digital platforms — to enhance accessibility and scalability of learning across the organization.
- Serve as an executive coach for leaders across the organization.
- Oversee the annual training program, including planning, budgeting, and execution.
- Develop and oversee all aspects of new supervisor training.
- Develop and regularly update the new hire orientation program, including all elements of new hire onboarding training.
- Manage budgeting for all training-related activities and programs.
- Partner with the business on education, certification, and licensure policies and programs.
Talent Management
- Develop and lead talent management processes, systems, and strategies, including employee retention initiatives, performance review programs, and employee engagement surveys.
- Partner with HR, Directors, and the Senior Leadership Team to assess talent needs, identify skills gaps, and implement targeted development plans.
- Oversee succession planning, high-potential identification, and career pathing initiatives across the organization.
- Build and oversee mentorship and Buddy programs that support employee connection and career development.
- Lead 9-Box and succession planning strategies, including the process for identifying skills gaps and creating development plans to close them.
- Manage employee engagement surveys and partner with Brand Communications on related initiatives, including Best Places to Work programs.
- Create and lead 360-degree feedback programs, including coaching and mentoring leaders through the process and outcomes.
