The Senior Project Manager role focuses on client relationships, client growth, and project management. Their business focus is near to mid-term (0-12 months out). A Senior Project Manager is accountable for revenue, backlog, booked new work, and AR goals for their assigned client portfolios and projects. Senior Project Managers are also responsible for team leadership, mentorship, and growth of Project Managers, and Assistant Project Managers.
Project Management Responsibilities:
• Stakeholder relationships (internal and external).
• Team management and coordination.
• Project planning and monitoring.
• Oversight of projects.
• Oversight of project deliverables (ensure QA/QC checks are complete; ensure deliverable matches the contract).
• Tracking project health and taking corrective action.
• Managing uncertainty and change (ex; scope creep, change orders) and taking corrective action.
• Timely invoicing and AR collection.
• Lead project meetings and deliver presentations.
• Lead issue resolution and risk management for assigned projects.
Proposal/Opportunity/Contracting Responsibilities:
• Perform Go/No-Go review on new leads to ensure strategic alignment.
• Interpret client needs, prioritize, and set proposal strategy.
• Coordinate single- and multi-service proposal preparation in collaboration with service leadership.
• Lead contracting process with support from Market leadership.
Client Management Responsibilities:
• Develop and implement client strategy.
• Collaborate with Market Directors to ensure strategic alignment.
• Establish, track, and meet revenue and sales targets for portfolio.
• Manage Client relationships.
• Lead contract negotiations.
• Track and maintain service agreements and project contracts for portfolio.
Team Leadership Responsibilities:
• Demonstrate effective leadership and team management skills.
• Facilitate communication and coordination between service teams to improve quality and reduce risk.
• Set clear expectations with project teams and clients.
• Demonstrate financial responsibility and understanding of project financial metrics.
• Utilize strong analytical and problem-solving skills.
• Embrace adaptability, resiliency, and innovation.
• Provide input and collaborate with service leadership on lessons learned and process improvements.
• Represent the organization in communications related to assigned clients and industry.
Contacts / Direction:
• Coordinate assignment of projects with Market Director.
• Coordinate assignment of client list with Market Director.
• Receive general direction and periodic touch points for assigned clients with relation to strategic objectives and limits.
• Lead new projects or scope in partnership with service teams, with limited input from Market Director.
• Coordinate with Market Director on major issue resolution.
Supervisory Responsibility:
• May supervise APMs & PMs.
• Lead issue resolution and risk management (internal and external) for assigned projects.
• Coordinate with appropriate Market Director to ensure strategic alignment.
Success Measures:
• Budget compliance, including minimizing WIP, write-offs & aged AR
• Supporting strategic plans and goals of the Division
• Timeliness
• Degree of customer satisfaction
• Degree of team growth and satisfaction
• Winning repeat work
• Cross-selling of additional services
• Risk Management
Client management success is measured by:
• Financial success of client portfolio (revenue, booked work, profit, AR)
• Degree of customer satisfaction
• Degree of team satisfaction
