Billing Responsibilities:
• Oversee the full lifecycle of invoicing, including data verification, invoice generation, and ensuring accuracy and completeness of billing information.
• Proactively identify opportunities for process improvement and lead initiatives to streamline billing workflows and enhance system functionality.
• Collaborate with IT and Finance teams to manage billing-related technology projects including ERP enhancements, integrations, and automation efforts.
• Partner with Billing Manager to lead month-end billing close procedures and reporting.
• Partner with project managers, organizational leadership, and other stakeholders to gather necessary billing information and resolve any billing-related issues efficiently.
• Conduct routine review of billing data to identify and resolve discrepancies, inconsistencies and/or errors.
• Ensure compliance with Westwood's billing policies and procedures, as well as applicable regulatory standards.
• Become subject matter expert for billing within VantagePoint (ERP system) including but not limited to reporting, project setup, transactions, etc.
• Oversee billing team members communications and offer timely guidance and support.
• Assist with Accounts Receivable inquiries and provide resolution as needed.
• Prepare and provide guidance around lien waiver process as needed.
• Other duties as assigned.
Team Leadership Responsibilities:
• Demonstrate strong leadership by mentoring and developing team members, fostering a culture of accountability and continuous improvement.
• Lead cross-functional project teams for IT implementation and process organization initiatives.
• Supervise Billing staff and ensure quality/accuracy of all Biller work product.
• Deliver both one-on-one and group training to new Billers and Project Managers on billing processes/procedures.
• Coordinate and perform invoicing training for newly acquired entities.
• Design and conduct large-scale trainings for organizational groups as needed.
• Facilitate weekly billing team meetings to align priorities and address challenges.
• Provide expert guidance to the billing team and assist in resolving complex billing issues.
• Oversee team development, mentorship, performance evaluations/growth planning, and personnel decisions for assigned billing staff.
• Collaborate with IT on all billing related initiatives to enhance productivity and achieve organizational goals.
• Provide data-driven insight and foster strong relationships with internal stakeholders, including division leadership, project managers, and finance team members, to ensure effective communication and collaboration.
• Champion Westwood’s mission, vision and values, and promotes a “One Team” culture.
• Other duties as assigned.
Note: This job description is not to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.