• Works with Division Service Leader or Regional Survey Leader and local market leaders to develop and implement a strategic plan to advance service initiatives in the office that supports the goals of the division.
• Provides leadership, mentoring and empowerment to service team in the office
• Works with local market leaders to develop short- and long-term growth plans for the survey service.
• Partners with local market leaders and project managers on project proposal efforts, including scope and fee, for survey service projects.
• Ensures company culture, policies and procedures are consistently implemented within the service team in the office.
• Stay current on service-specific trends, technology, software, hardware and equipment. Drive value based on innovation.
• Implement, monitor, and maintain procedures and quality standards for the service group.
• Work with Division Service Leader or Regional Survey Leader to develop and implement standards for work products specific to the service such as design standards, reports, specifications, data files, etc.
• Responsible for service-based workload coordination with other survey service leaders and local market leaders.
• Advise Division Service Leader, Regional Survey Leader and local market leaders in hiring decisions and identify technical resource needs as it relates to the service groups.
• Support market-based and/or service-based business development in the office by providing technical expertise and survey revenue generation
• Participate in Westwood’s wellness and safety program and ensure the practices are being implemented within the service group.
• Ensures division, regional, and company values, policies and practices are consistently followed within the survey service.
• Lead by example – display solid judgment, good values, trust, honesty, openness, and professionalism.