• Be the first point of contact for support and manage tickets in ServiceDesk
• Provide Operational support for office equipment (e.g. printer, plotters, service calls)
• Work with users in-person or remotely to resolve a high percentage of reported issues
• Provide up to date imaged computers to users along with requested software and deploy updates as needed
• Provide documentation on processes used for support though collaboration
• Manage, support, and procure Telecommunication equipment
• Order computers and IT supplies from our preferred Vendors
• Maintain computer inventory and replacement plan
• Provide problem identification and escalation within the support organization
• Support business operations by engaging key staff (IE: admins, office leads, PM’s, etc.)
• Provide assistance in facilitating important meetings
• Work to make IT Services Support be viewed as the single resource for obtaining Technology Support

• Develop and coordinate service-specific education and staff development.
• Works with Division Leader, Regional Service Leader, and local leaders to develop and implement a strategic plan to advance service initiatives that supports the goals of the division. 
• Provide leadership, mentoring and empowerment to transportation service staff throughout California.
• Works with Regional Service Leader, and local leaders to develop short- and long-term growth plans for the transportation service.
• Ensure company culture, policies and procedures are consistently implemented within the service group.
• Stay current on service-specific trends, technology, software, hardware and equipment. Drive value based on innovation.
• Work with  Regional Service Leader, and local leaders to develop and implement standards for work products specific to the service such as design standards, reports, specifications, data files, etc.
• Responsible for service-based workload coordination across the region.
• Advise Regional Service Leader, and local leaders in hiring decisions and identify technical resource needs as it relates to the service group in the region.
• Support market-based and/or service-based business development in each office in the region by providing technical expertise and transportation revenue generation.
• Work with Regional Service Leader, and local leaders to:
  • Develop and implement a strategic plan to advance the service in California
  • Advance service initiatives within the California offices
  • Support the goals of the division
  • Provide advice in hiring decisions
  • Identify technical resource needs as it relates to the service groups
  • Develop short- and long-term growth plans for the service
  • Develop and implement standards for work products specific to the service such as design standards, reports, specifications, data files, etc.
• Provide leadership, mentoring and empowerment to the office service team
• Partner with local leaders on project proposal efforts, for service-specific components
• Stay current on service-specific trends and drive value through innovation
• Implement, monitor and maintain procedures and quality standards for the service team
• Support market-based and/or service-based business development by providing technical expertise and transportation revenue generation
• Manage the design and delivery of multidisciplined projects in a profitable manner
• Supervise the work of project managers and engineers
• Develop project work plans and budget projections and effectively deploy resources
• Review, interpret and act on business metrics including utilization, backlog, WIP and AR
• Prepare, maintain and coordinate project schedules
• Develop and track milestones to ensure on-time and on-budget delivery
• Complete monthly project accounting and invoicing
• Represent Westwood and our clients in meetings with governmental agencies
• Write proposals, prepare qualification packages and lead project interviews
• Recruit, grow, mentor and train staff
• Build relationships internally and externally with clients and strategic partners
• Lead transportation business development activities
• Negotiate contract terms and conditions
• Lead by example – display solid judgment, good values, trust, honesty, openness, and professionalism.

• Uses good time management methods and habits to meet schedule requirements.
• Uses developed organizational skills to deliver projects efficiently and thoroughly.
• Effectively uses current computer aided design and production software to maximize efficiency of project delivery.
• Takes proactive role to enhance the professional development of assigned personnel.
• Creates and maintains a positive environment and team approach for all assignments.
• Actively performs other tasks as assigned, or as individually identified, to benefit the overall company efficiency and work environment.
• Protects the well-being of the client and the company at all times.
• Effectively utilizes and implements the Company’s QA/QC Policy.
• Proficiently reviews project contracts and coordinates with the Principal in Charge for execution.
• Successfully manages and designs numerous civil engineering projects of medium to high complexity.
• Performs all project billing, collections and job cost analysis to maximize project profitability while maintaining quality of project deliverables.
• Begins to assume role in marketing of existing clients.
• Performs manpower projections and staffing management for multiple tasks or projects.
• Maintains multiple project deadline schedules for allocation of resources.
• Maintains effective communications with multiple design teams, other design consultants, Internal Survey Department (re: schedules, deliverables and billings) and other appropriate parties, both verbal and written.
• Serves as a technical expert in a defined area.
  • Assigns and oversees project assignments;
  • Reviews work for accuracy and completeness;
  • Promotes professional development;
  • Maintains job satisfaction and morale;
  • Assists with performance evaluations; and
  • Recommends compensation adjustments and/or promotions.

• Executes land development civil engineering projects efficiently (meets schedules and budgets)
• Supports land development civil teams to produce civil plan sets.
• Effectively manages internal support teams (survey, traffic, hydrology and hydraulics, etc.) – able to communicate/manage technical details as well as schedules and budgets.
• Implements QA/QC program and ensures compliance within project team.
• Works with City/County staff for approval of project plans.
• Able to manage multiple projects simultaneously and allocate resources through differing project stages.
• Administers the construction services portions of projects including RFI response, site meetings with contractors, etc.
• Effectively leads up to five (5) assigned technical personnel including:
  • Assigns and oversees project assignments;
  • Reviews work for accuracy and completeness;
  • Trains staff in civil engeering design and CAD/Civil3D;
  • Recommends compensation adjustments and/or promotions.

The compensation for this position is competitive and will be determined based on the candidate's experience, skills, and qualification. Additionally, this is bonus-eligible position, offering further potential for financial recognition based on performance and company success. 

• Prepare various exhibits and design drawings using AutoCAD Civil3D• Coordination with agency staff and internal support teams on designs, analysis, and issues• Preparation of entitlement documents in support of Tentative Maps, Vacations, Zone Changes, Entitlements, etc.• Calculation of quantities using Microsoft Excel and justification letters using Microsoft Word• Assist with construction drawings using AutoCAD Civil3D including grading plans; plan and profiles; construction details; storm drain, water and sewer facilities; signage and striping plans• Assist with Engineer's cost estimate and technical specifications

Work as a key member of a water/wastewater design team under the direction of various Project Managers. Job duties may include, but are not limited to: • Work with a team in the preparation of plans, specifications, and cost estimates for projects of various size and complexity• Prepare plan documents and supporting design calculations• Prepare detailed construction drawings using AutoCAD Civil 3D• Produce high quality work and implement and maintain quality assurance procedures• Oversee the technical aspects of various projects• Coordinate with other disciplines, support services and subconsultants• Coordinate with government agencies, utility providers or other outside agencies• Coordinate with Clients depending on project role.• Identify applicable codes, standards or other design requirements• Prepare technical specifications and cost estimates• Perform field reviews and other assessments for use in design• Participate in contract bidding, provide limited observation during construction, review submittals and RFIs• Represent clients and firm in meetings with governmental agencies• Develop and track milestones to ensure on-time and on-budget delivery• Make decisions independently in regard to various issues and methods• Mentor, train and/or supervise the work of less experienced engineers and/or technical support personnel• Prioritize and manage own workload and manage junior staff's work• Ensures division, regional, and company values, policies and practices are consistently followed within the survey service.• Lead by example – display solid judgment, good values, trust, honesty, openness, and professionalism.

• Lead the planning and implementation of projects and monitors the operational effectiveness throughout.• Serves as subject matter expert for survey related activities such as construction staking, topographic surveying, platting, legal description writing, boundary analysis, exhibit preparation, and legal principles.• Works with the Project Manager to define project tasks, schedule and resource requirements.• Works with Project Manager to evaluate project budget, scope, and fee.• Complies with and helps the enforcement of company standards, policies, and procedures.• Conduct team meetings with project team to evaluate and coordinate the project.• Stays current on service-specific trends, technology, software, hardware, and equipment. • Provide day-to-day guidance and mentoring to project team staff as needed.• Responsible for quality control and quality assurance related to the survey activities on each project.• Ensures division, regional, and company policies and practices are consistently followed within the survey service.• Lead by example – display solid judgment, good values, trust, honesty, openness, and professionalism.

• Lead the planning and implementation of projects and monitors the operational effectiveness throughout.• Serves as subject matter expert for survey related activities such as construction staking, topographic surveying, platting, legal description writing, boundary analysis, exhibit preparation, and legal principles.• Works with the Project Manager to define project tasks, schedule and resource requirements.• Works with Project Manager to evaluate project budget, scope, and fee.• Complies with and helps the enforcement of company standards, policies, and procedures.• Conduct team meetings with project team to evaluate and coordinate the project.• Stays current on service-specific trends, technology, software, hardware, and equipment. • Provide day-to-day guidance and mentoring to project team staff as needed.• Responsible for quality control and quality assurance related to the survey activities on each project.• Ensures division, regional, and company policies and practices are consistently followed within the survey service.• Lead by example – display solid judgment, good values, trust, honesty, openness, and professionalism.

• Lead the planning and implementation of projects and monitors the operational effectiveness throughout.• Serves as subject matter expert for survey related activities such as construction staking, topographic surveying, platting, legal description writing, boundary analysis, exhibit preparation, and legal principles.• Works with the Project Manager to define project tasks, schedule and resource requirements.• Works with Project Manager to evaluate project budget, scope, and fee.• Complies with and helps the enforcement of company standards, policies, and procedures.• Conduct team meetings with project team to evaluate and coordinate the project.• Stays current on service-specific trends, technology, software, hardware, and equipment. • Provide day-to-day guidance and mentoring to project team staff as needed.• Responsible for quality control and quality assurance related to the survey activities on each project.• Ensures division, regional, and company policies and practices are consistently followed within the survey service.• Lead by example – display solid judgment, good values, trust, honesty, openness, and professionalism.

• Lead the planning and implementation of projects and monitors the operational effectiveness throughout.• Serves as subject matter expert for survey related activities such as construction staking, topographic surveying, platting, legal description writing, boundary analysis, exhibit preparation, and legal principles.• Works with the Project Manager to define project tasks, schedule and resource requirements.• Works with Project Manager to evaluate project budget, scope, and fee.• Complies with and helps the enforcement of company standards, policies, and procedures.• Conduct team meetings with project team to evaluate and coordinate the project.• Stays current on service-specific trends, technology, software, hardware, and equipment. • Provide day-to-day guidance and mentoring to project team staff as needed.• Responsible for quality control and quality assurance related to the survey activities on each project.• Ensures division, regional, and company policies and practices are consistently followed within the survey service.• Lead by example – display solid judgment, good values, trust, honesty, openness, and professionalism.